Privacy Policy

We collect information needed to operate, secure, improve, and support Souqna. This may include:

• Account details such as name, email address, authentication identifiers, and business information.
• Storefront content such as products, pages, policies, images, settings, domains, and app configurations.
• Billing and plan information, including subscription status and payment provider references.
• Usage, device, log, analytics, and diagnostic data that helps us keep the service secure and reliable.
• Messages you send to Souqna through support, onboarding, forms, or email.

We use personal information to:

• Provide, host, personalise, and maintain the Souqna platform.
• Create accounts, authenticate users, manage plans, and process billing-related activity.
• Operate storefronts, apps, domains, analytics, notifications, and support workflows.
• Protect Souqna, merchants, and buyers from fraud, abuse, security incidents, and policy violations.
• Improve product quality, performance, onboarding, and customer support.
• Comply with legal, tax, accounting, security, and regulatory obligations.

We share information only when needed to operate Souqna, comply with law, protect the service, or support your use of connected providers.

This may include infrastructure providers, authentication providers, payment processors, email services, analytics tools, error monitoring, support systems, and apps you choose to connect.

Merchants are responsible for the personal information they collect from their own buyers through a Souqna storefront, including order, shipping, payment, and customer service information.

Souqna processes that information to provide the storefront and related services, but merchants must publish and honour their own customer-facing policies where required.

We may use cookies and similar technologies for authentication, security, preferences, analytics, product improvement, and performance measurement.

Some third-party services connected to Souqna may set their own cookies or collect analytics under their own policies.

We use reasonable technical and organisational measures to protect personal information. No online service can guarantee complete security.

We keep information for as long as needed to provide Souqna, meet legal or accounting requirements, resolve disputes, enforce agreements, and maintain backups and security records.

You may request access, correction, export, or deletion of certain personal information by contacting us. Some requests may be limited by legal, security, fraud-prevention, or operational requirements.

You can also manage many account, storefront, and communication settings directly inside Souqna.

In the shopping app, Account → Delete account starts deletion of your customer identity, account-synced addresses, saved products, followed shops and account order links. A provider outage may delay completion; the request is retried. Merchants retain transaction records needed for fulfilment, support and applicable retention requirements. Guest addresses stored only on your iPhone are separate.

Guest bags and delivery addresses are stored on your device. Signing in allows favourites, followed shops and saved account addresses to synchronize between devices. Importing guest addresses or favourites into your account is optional.

Clerk manages customer identity and verification. Clerk delivers phone verification messages for this release. Sent may deliver them if its integration is activated later. Participating merchants receive the contact and delivery details needed to fulfil your order. SkipCash processes payments; Souqna does not store raw card numbers or Apple Pay payment tokens in customer profiles.

The app does not request advertising tracking permission or precise location for this release. Authentication and hosted payment providers handle their own processing. Website analytics described above are separate from native app browsing.

We may update this Privacy Policy as Souqna evolves. Material changes will be communicated through an appropriate channel, such as the site, dashboard, or email.